Refund & Cancellation Policy

1. Scope & Commitment

GGM Technologies operates on data-driven performance and client accountability. Because digital marketing and software engineering involve upfront resource allocation, expert team hours, and third-party tooling subscriptions, we maintain clear guidelines regarding refunds and cancellations.

2. Monthly Marketing Retainers (SEO, PPC, Social Media)

• Notice Period: Monthly retainer services operate on a month-to-month or quarterly contract. You may cancel your retainer at any time by providing a 15-day written notice prior to the next billing cycle.
• Active Billing Cycle: Fees paid for an ongoing active monthly cycle are non-refundable once campaign setup, audit execution, keyword mapping, or media buying have commenced.
• Third-Party Ad Spend: Direct ad spend paid to Google Ads, Meta Ads, or LinkedIn Ads is billed directly by those platforms and is strictly non-refundable by GGM Technologies.

3. Web Development & Custom Software Projects

• Milestone-Based Billing: Custom website builds, Shopify setups, and web application development are structured around defined deliverable milestones (e.g. Design Prototype $\rightarrow$ Frontend Development $\rightarrow$ Backend CMS Integration $\rightarrow$ Final QA & Launch).
• Deposit & Discovery Phase: The initial project kickoff deposit covers architecture design, wireframing, and scope finalization. Once project discovery work has been delivered, the initial deposit is non-refundable.
• Milestone Approvals: Once a milestone is formally reviewed and approved by the client, the corresponding milestone invoice is non-refundable.

4. One-Time Audit & Strategy Consultations

Fees for one-time deep technical audits, speed optimization sprints, or digital growth roadmaps are non-refundable once the audit document has been delivered to the client.

5. Refund Processing Timeline

In exceptional cases where a refund is approved by management due to non-commencement of work:

• Refunds will be processed to the original payment method (Bank Transfer / UPI / Card).
• Processing typically takes 5 to 7 business days following formal written confirmation.

6. How to Request Cancellation

To initiate a cancellation or discuss project adjustments, submit a written request to your dedicated Account Director or email billing@ggmtechnologies.com.